To facilitate a speedy resolution to emergent technical issues, we offer our customers product support at no charge to them as needed. Our support services are available Monday through Friday from 8:00 AM through 5:00 PM, GMT +2, excluding American holidays.

When requesting our support, please send an email to Michalis Kotzakolios along with a brief description of how we may best be of assistance to you. To save time and expedite your request, please include pertinent details, such as your operating system (for software) or FTP and cPanel login information.

Generally we are able to resolve most issues immediately, but should a protracted issue present itself, we will work closely with you and maintain open communications through the final resolution of the problem. Your input and patience during this process is, as always, welcome and appreciated.

Our most important goal at Electronsoft is to leave you feeling delighted with your experience with us!

Sincerely,

Rudy Dhondt
Electronsoft.com